CUSTOMER SERVICE: firstname.lastname@example.org
Shipping & Delivery
Q: Can I change my delivery address?
A: Yes! Please email customer service immediately with your updated address request. You have up until your order ships to change your address. If you have received shipping confirmation, unfortunately there is nothing we can do.
Q: How long before my order leaves your warehouse?
A: There is a 3-5 business day production time for each order placed. Please keep in mind that business days do not include weekends or holidays.
Q: When will I receive tracking information?
A: Once your order leaves our warehouse you will receive a shipping confirmation order as soon as USPS scans in your package.
Q: Can I reschedule/change delivery?
A: Unfortunately once a package leaves our warehouse we no longer have access to it. Please contact your local post office to reschedule delivery.
Q: My tracking says my package has been delivered, but I don't have it. What happened?
A: Please contact your local post office for more information about your delivery. If your package was lost or stolen please email customer service and they will help!
Q: My order was incorrect/damaged in transit, what do I do?
A: Email customer service with photos of the order you received. If the item is proven to be broken in transit or damaged in some way, we will pay for a free item to be sent to you.
Q: Can I return my products for a refund?
A: We issue store credit (minus original shipping cost) for used products and give full refunds for items that were damaged in transit.
Q: Can I exchange my product for something else?
A: At this time we do not offer exchanges.
Q: Can I cancel my order?
A: You can cancel your order up until it ships. If you have received shipping confirmation, we are unable to cancel your order.
Q: What essential oils are used in your scents?
A: Please see list below:
LOST COAST: Tea Tree, Lavender, Peppermint, Cedarwood, Rosemary
BOURBON + OAK: Clove, Cinnamon, Jasmine, Amber, Allspice, Cedar, Rose
BLUE RIDGE: Cedarwood, Patchouli, Bergamot, Rosewood, Clove, Lavender
YOSEMITE VALLEY: Cypress, Pine Scotch, Amber
GOLDEN AMBER: Cedarwood, Amber, Patchouli, Vetiver
CAROLINA PINE: Fir Needle, Patchouli, Cedar, Bergamot, Jasmine, Eucalyptus, Grapefruit